Privacy Policy

What we collect

• Account details — name, email address, password (stored encrypted by our authentication provider), and whether you are a client or therapist.
• Contact and location — phone / WhatsApp number, city and state.
• Therapist profiles — bio, experience, areas served, certifications, prices, working hours, profile photo and gallery photos.
• Bookings — service, date and time, the area and address where the session takes place, and any note you add.
• Payments — amounts, payment references and status. We do not collect or store your card or bank login details.
• Reviews and reports you submit, and messages you send us.
• Technical data — basic logs (such as IP address, browser and errors) that keep the service secure and working.

Why we use it

• To run the service you signed up for: showing profiles, handling bookings and payments, and sending you notifications (performance of a contract).
• To keep people safe: reviewing therapists, investigating reports, and preventing fraud and abuse (legitimate interests and legal obligations).
• To meet legal, tax and accounting requirements.

We don't sell your personal data, and we don't use it for third-party advertising.

Who can see it

• Anyone can see an approved therapist's public profile: name, photo, bio, area, prices, availability and reviews. Reviews show the client's first name and last initial.
• After a booking is paid, the therapist sees the client's name, phone number and session address, and the client sees the therapist's WhatsApp number. Before payment, neither is shared.
• Our team can see account and booking details to provide support and keep the platform safe.
• Service providers who process data for us: Supabase (database, authentication and file storage) and Vercel (website hosting), and payment providers when you pay online. Their servers may be outside Nigeria; we rely on their contractual safeguards for these transfers.
• Authorities, when the law requires it or to protect someone's safety.

How long we keep it

We keep your account data while your account is open. Booking and payment records are kept for up to six years for accounting and dispute purposes. When you close your account we delete or anonymise the rest, unless we must keep it by law or to resolve a dispute.

Your rights

Under the Nigeria Data Protection Act you can ask us to:

• give you a copy of your data, or send it to another service;
• correct data that is wrong (most of it you can edit yourself in your profile);
• delete your account and data;
• stop or limit certain uses of your data, or withdraw consent you gave.

To use any of these rights, use the “Report a problem” option in the app. We'll reply within 30 days. If you're unhappy with our answer you can complain to the Nigeria Data Protection Commission (NDPC).

Security

Data is sent over encrypted connections, passwords are never stored in plain text, and access is limited so users only see their own bookings. No system is perfectly secure; if a breach affects you, we'll tell you and the NDPC as the law requires.

Children

MassageNearMe is only for people aged 18 and over. We don't knowingly collect data from children.

Changes

If we change this policy we'll update the date at the top and tell you in the app about important changes.